The AI Call Center Software for High‑Performance Teams
Boost your call center with tools like predictive dialing, real-time analytics, and AI solutions.
Most Call Centers Are Running on Outdated Foundations
High-volume contact centers face the same compounding problems: agent downtime, opaque caller journeys, fragmented tools, and zero real-time intelligence. The result is frustrated callers, burned-out agents, and management flying blind.
Agents idle between calls
Manual dialing burns time. Every second an agent sits waiting is revenue walking out the door.
Callers lost in routing limbo
Outdated IVR systems frustrate callers. Poor routing means transfers, hold time, and churn.
No visibility into what's happening
Supervisors can't fix what they can't see. When data is delayed, decisions are too.
Disconnected tools and manual logging
CRM data entry after every call is slow, error-prone, and takes agents away from conversations.
One Intelligent Platform. Every Call Center Need.
Analyticall unifies inbound routing, outbound dialing, CRM connectivity, AI analytics, and live supervision into a single browser-based platform — no hardware, no silos, no blind spots.
Cloud-Native
No hardware. No installation. Just a browser.
AI-Powered
Sentiment tracking and smart analytics built in.
Fully Scalable
From 5 agents to 500+ with no infrastructure changes.
Australian Support
Local team, local numbers, local compliance.
Six Capabilities. Every Dimension of Call Center Performance.
Each capability is built natively into the Analyticall platform — not bolted on as a third-party add-on. They work together from day one.
Cloud-Based Call Center Platform
Best for: Inbound & Outbound TeamsA fully hosted, browser-accessible inbound and outbound call center — no on-premise hardware, no complex setup. Manage queues, handle high call volumes, and monitor every interaction from a single unified interface.
What's included
Supports inbound ACD queuing, outbound campaign dialing, blended agent modes, and real-time supervisor views. Scales from small teams to enterprise contact centers.
Predictive & Power Dialing
Best for: Outbound Sales & CollectionsEliminate idle time between calls. Analyticall's dialer intelligently predicts agent availability and connects live calls the moment an agent is free — maximising talk time and campaign throughput.
What's included
Includes predictive, progressive, and preview dial modes. Full campaign management with call lists, retry rules, DNC compliance, and real-time pacing controls.
IVR Menus & Smart Call Routing
Best for: Customer Service & SupportRoute callers to the right team, every time. Build multi-level IVR menus with drag-and-drop flow editors, set business-hours routing, and define fallback paths — all without writing a line of code.
What's included
Supports DTMF and speech recognition, skills-based routing, time-of-day routing, queue priority rules, and callback options to reduce caller abandonment.
CRM Integration & Workflow Automation
Best for: Operations & CRM UsersConnect Analyticall to your existing CRM and business tools. Screen-pop customer records on incoming calls, auto-log call outcomes, and trigger follow-up workflows without manual data entry.
What's included
Compatible with popular CRM platforms via API and native connectors. Automates post-call wrap-up, ticket creation, and escalation workflows to keep your team focused on conversations.
Real-Time Analytics & AI Sentiment Tracking
Best for: Supervisors & ManagersSee what's happening on your floor right now — and understand the emotion behind every call. Live dashboards surface call metrics, agent performance, and AI-powered sentiment scores as conversations unfold.
What's included
Tracks talk time, handle time, first-call resolution, call sentiment (positive / neutral / negative), keyword alerts, and custom KPI thresholds with configurable alerts.
Call Recording & Live Call Monitoring
Best for: QA & Compliance TeamsRecord every call for compliance, training, and quality assurance. Supervisors can listen in, whisper coach agents, or barge into calls — all in real time, from any device.
What's included
Automatic cloud recording with indexed search, playback, and export. Role-based access controls ensure recordings are only accessible to authorised staff.
Up and Running in Four Steps
No hardware procurement. No multi-month implementation projects. Analyticall is designed to go live quickly so your team sees results fast.
Connect Your Numbers
Port your existing phone numbers or provision new ones instantly. Configure your inbound queues and outbound caller IDs in minutes — no hardware, no carrier complexity.
Build Your Call Flows
Design IVR menus, set routing rules, define business hours, and configure fallback paths using a visual flow editor. No coding required.
Integrate Your CRM & Tools
Connect Analyticall to your CRM and helpdesk via API or native connector. Screen-pops, auto-logging, and workflow triggers activate automatically.
Launch Campaigns & Monitor Live
Upload your call lists, configure your dialer mode, and go live. Watch real-time dashboards, listen in on active calls, and act on AI sentiment alerts as they happen.
Connects to the Tools Your Team Already Uses
Analyticall integrates with your CRM and business platforms via open API and native connectors. Screen-pops pull up customer records the moment a call connects. Post-call data flows automatically — no manual logging, no copy-paste, no missed follow-ups.
- Customer screen-pop on every incoming call
- Automatic call outcome logging to your CRM
- Trigger follow-up tasks and tickets from call events
- Two-way data sync keeps records current
- Open API for custom business system connections
Based in Springwood QLD. Available Anywhere in Australia.
As a cloud-native platform, Analyticall's footprint isn't limited by geography. Your agents can work from any location with an internet connection — and so can we.
Office Address
Suite 45/3-15 Dennis RdSpringwood QLD 4127
Platform Availability
Cloud-based platform — available Australia-wide
Questions Teams Ask Before Switching
Straight answers about the Analyticall platform — no jargon, no pressure.
Do I need any special hardware or phone lines to get started?
No. Analyticall is entirely cloud-based and browser-accessible. Your agents connect via a standard internet connection — no on-premise PBX, no physical handsets required (soft-phones and headsets work seamlessly).
Which CRM platforms does Analyticall integrate with?
Analyticall connects to CRM and business platforms via open API and native integrations. Contact our team to confirm compatibility with your specific stack.
How does the predictive dialer handle compliance?
The predictive dialer includes built-in Do Not Call (DNC) list management and configurable pacing controls to help meet ACMA telemarketing regulations. We recommend consulting your compliance team for specific requirements.
Can supervisors monitor calls without agents knowing?
Yes. The platform supports silent listen, whisper coaching (only the agent hears you), and full barge-in — each mode is role-controlled so only authorised supervisors can use them.
How is call recording stored and accessed?
Recordings are stored securely in the cloud with indexed search, playback, and export functionality. Role-based access controls ensure only authorised users can retrieve or download recordings.
Is Analyticall suitable for small teams or only large enterprises?
The platform is designed to scale — it works for small outbound teams running targeted campaigns through to large multi-site contact centers handling thousands of daily interactions.
Ready to Transform Your Call Center?
Talk to the Analyticall team about your call center requirements. We'll walk you through the platform and answer your specific questions.